At xlivan.xyz, we are committed to providing quality products and excellent customer service. However, if for any reason you are not completely satisfied with your order, we have a clear and transparent return policy. Please refer to the following guidelines for details on how to return a product.

1. Return Conditions

We accept return requests within 30 days from the date you receive the product. To be eligible for a return, your product must meet the following conditions:

  • The product is unused, undamaged, and has its original tags attached.
  • The product must be repackaged in its original packaging, if applicable.
  • The purchase receipt or invoice must be provided when requesting a return.

Note: Some products may not be returnable, such as discounted items, used products, or perishable items.

2. Return Process

To request a return, please follow these steps:

  • Step 1: Contact xlivan.xyz customer support via email or phone number provided on our website. Please provide information about your order and the reason for the return.
  • Step 2: We will confirm your return request and guide you on how to send the product back to us.
  • Step 3: After receiving the returned product, we will inspect the product condition. If the product meets the return conditions, we will process a refund or replace the product (depending on your request).

3. Return Shipping Fees

Return shipping fees will be borne by the customer unless the product is defective or incorrect. We recommend using a shipping service with tracking and insurance to ensure the returned product reaches us safely.

4. Refunds

If you request a refund, we will process the refund to the original payment method. The refund process may take 5-7 business days, depending on your bank or payment processor.

5. Defective Products

If the product you receive is defective or damaged during shipping, you may request a return or replacement at no additional cost. We require you to provide proof of damage (images or videos) to verify and process your request.

6. Product Exchanges

We only accept product exchanges in cases where the product is defective or does not match the description. To request an exchange, please contact us within 30 days after receiving the product. The exchange process will follow the same steps as the return process, with the condition that the product meets the return policy.

7. Non-returnable Products

Some items cannot be returned, including but not limited to:

  • Used or damaged products.
  • Consumable goods, food items, or perishable products.
  • Discounted or clearance items.

8. Customer Satisfaction Guarantee

We are committed to putting the customer’s best interests first. If you are not satisfied with our product or service, please contact us immediately. We will make every effort to resolve your issue as quickly and effectively as possible.

9. Contact Us

If you have any questions about our return policy or need further assistance, please contact us using the information below: