Welcome to xlivan.xyz! We are committed to providing high-quality products and excellent service. The warranty policy below will help you understand your rights and responsibilities when shopping at xlivan.xyz.

1. Warranty Coverage

We provide a warranty for all products sold on the xlivan.xyz website, covering manufacturer defects or technical issues during the warranty period. Products will be repaired or replaced free of charge if a problem arises within the warranty period under the conditions outlined below.

2. Warranty Period

  • The specific warranty period for each product will be clearly indicated on the product page or in the purchase receipt.
  • Typically, the warranty period for products is 12 months from the date of purchase unless otherwise stated.
  • For electronic products or special items, the warranty period may be longer or shorter depending on the manufacturer and product type.

3. Warranty Conditions

To ensure the product is covered under warranty, customers must meet the following conditions:

  • Provide the purchase receipt or proof of purchase from xlivan.xyz.
  • The product must not show signs of damage due to misuse, unauthorized repairs, or non-original parts replacement.
  • The product must be intact, without cracks, breaks, or signs of tampering.
  • The product must be used for its intended purpose, following the manufacturer’s care and usage instructions.

4. Exclusions from Warranty

The warranty does not cover the following cases:

  • Damage caused by user error, such as dropping, cracking, impact, or water exposure.
  • Damage caused by improper use or failure to follow the manufacturer’s guidelines.
  • Wear and tear from regular use (e.g., tire wear, scratches).
  • Damage caused by unauthorized repairs or replacement of non-original parts.
  • Products that have exceeded the warranty period.

5. Warranty Process

To request a warranty, customers need to follow these steps:

  1. Contact xlivan.xyz customer support via email or phone, providing product information and describing the issue.
  2. Send the product to xlivan.xyz‘s warranty address along with the purchase receipt or proof of purchase.
  3. The warranty team will inspect the product and notify you of the result within 7-10 business days. If the product qualifies for warranty, we will repair or replace it at no charge.

6. Return and Refund Policy

  • If the product does not meet quality standards or has technical issues during use, customers can request an exchange or refund within 30 days of receiving the item.
  • The returned product must be unused, intact, and free from signs of tampering.
  • Return shipping costs will be borne by the customer, unless the product is defective due to the manufacturer.

7. Non-Warranty Products

The following products are not covered under warranty:

  • Used products or those damaged by the user.
  • Discounted items, promotional products, or products past the warranty period.
  • Small accessories like batteries, chargers, lights, etc.

8. Contact Customer Support

If you have any questions about our warranty policy, please contact customer support through the following channels: